Cancellation policy

Our subscription philosophy
We built our subscription to be easy to manage — not hard to leave. You stay because the coffee is good, not because cancelling is complicated.

 

Cancellation
You can cancel your Acre & Ember subscription at any time before your next order is processed. To cancel, log into your account and manage your subscription through the customer portal, or email us at hello@acreandembers.com and we'll cancel it for you within 1 business day — no questions asked.

 

Pause or skip
Before cancelling, consider pausing or skipping. Going on holiday? Pause your subscription for as long as you need. Still working through your last bag? Skip your next delivery. Both options are available in your customer portal or by emailing us.

 

Swap your origin
If you're thinking of cancelling because you want to try a different coffee, you can swap your origin at any time through the customer portal. Just pick a new one and your next delivery will reflect the change.

 

Processing cutoff
Cancellations must be made at least 24 hours before your next scheduled order date to take effect for that billing cycle. If a cancellation is received after an order has already been processed and roasted, we are unable to cancel that specific order — but your subscription will not renew after that delivery.

 

Refunds on subscription orders
If you cancel after an order has already been charged and roasted, please refer to our Refund Policy. We'll always try to find a fair resolution.

 

Reactivation
Changed your mind? You can reactivate a cancelled subscription at any time. Just email hello@acreandembers.com or set up a new subscription on your preferred product page.

 

Contact
Email: hello@acreandembers.com
We respond within 1–2 business days.