Shipping policy

How our shipping works
Acre & Ember coffee is roasted to order — not pre-roasted and warehoused. That means your bag goes into the drum after you place your order, not before. It also means there's a roasting window before your bag ships.

 

Processing time
All orders are processed and roasted within 2–3 business days of being placed. Orders placed on weekends or public holidays are processed the following business day.

 

Delivery time (United States)
Once your order ships, standard delivery takes 3–5 business days within the continental United States. Most customers receive their orders within 5–8 business days of placing them, accounting for roasting and shipping combined.

 

Free shipping
We offer free standard shipping on all orders to the continental United States. No minimum order required.

 

Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order leaves the roaster. You can use this number to track your package directly with the carrier.

 

Where we ship
We currently ship to all 50 US states. We don't offer international shipping at this time — we hope to expand this in the future.

 

Delays
Occasionally carrier delays may affect delivery times, particularly during peak holiday periods. If your order hasn't arrived within 10 business days of your shipping confirmation, please contact us at hello@acreandembers.com and we'll investigate immediately.

 

Lost or stolen packages
If your tracking shows delivered but you haven't received your package, please check with neighbours and any safe spots before contacting us. If it's genuinely missing, email us at hello@acreandembers.com and we'll work with the carrier to resolve it.